Shop FAQ

How long will it take to receive my item?

Products are usually shipped within 3 working days and should be recieved within 7 working days

Your item will be packaged in a plastic sealable bag. Fragile items will be packaged in a box. We try to use reuseable packaging wherever we can to reduce waste.

How much is postage?

Postage will vary depending on the weight of your package. We offer free collection from our shops or The Craven, 7 Broad Lane, Rochdale OL16 4PG.

How many of each item can I order?

You can order as many items as you like. If items are running on low they will be removed from the website but may still be available in our shops.

What if I want a return on my item?

Please get in touch with our Fundraising Team on 01706 641790 (Opt 1) to explain why you would like a return.

What if my order is damaged?

Please notify the Fundraising Team on 01706 641790 (Option 1) and we will send you a replacement if your item in damaged.

What if there is an error with my order?

If you come across any issues when placing your order then please contact the Fundraising Team on 01706 641790 (Opt 1)

What are your online shop policies?

Chlick here to read our online shop policies